Everything
in one place.

1. Seller and contact details

Business name

Twincaps Mateusz Filip Fajkowski

Trading name

TwinCaps

Legal form

Sole proprietorship registered in Poland

Registered address

ul. Mała Ogrodowa 10/2, 55-120 Oborniki Śląskie, Poland

NIP

9151840205

REGON

545071558

General email

order@twincaps.eu

Poland contact

+48 519 605 513 · piotr@twincaps.eu

International contact

+34 678 832 220 · filip@twincaps.eu

2. Scope and definitions

These Terms apply to contracts concluded remotely through twincaps.eu, Stripe Checkout, email or another agreed remote communication method.

• Consumer means a natural person purchasing primarily outside that person's trade, business or profession.
• Privileged Entrepreneur means a natural person purchasing directly for business purposes where the contract is not professional in character for that person and Polish law grants consumer-equivalent protection.
• Business Customer means a Customer who is neither a Consumer nor a Privileged Entrepreneur.
• Standard Product means a non-personalised TwinCaps set offered in the individual-purchase section.
• Custom Product means a Product manufactured, printed, coloured, programmed or otherwise prepared according to the Customer's specifications.

A B2B form submission, logo upload, mockup generation or request for a Quote is not itself a binding Order.

3. Product information and compatibility

TwinCaps is a keychain with two reusable beverage-can covers intended for selected 250 ml slim cans and common 330/500 ml European can formats. Compatibility can vary between can manufacturers, countries and rim designs.

Images and digital mockups show the intended appearance. Screen settings, lighting, pigments, material batches, printing and ordinary production tolerances may cause reasonable differences. For Custom Products, an approved proof, physical sample and written Quote take priority over general website visualisations.

4. Individual online orders and Stripe Checkout

1. The Customer selects the Product, quantity, delivery country and available delivery method.
2. Before payment, the checkout displays the main Product characteristics, quantity, total price, taxes where applicable, delivery charge and available payment method.
3. The Customer reviews the summary, accepts the applicable legal terms and uses the payment button to place an Order with an obligation to pay.
4. A contract is concluded when the Seller accepts the Order or dispatches the Product, unless the Checkout confirmation expressly confirms acceptance earlier.
5. The Seller may refuse an Order where payment is not authorised, information is incomplete, a Product is unavailable, delivery is not possible or an obvious technical or pricing error occurred. Any captured amount will be refunded without undue delay.
6. Contract confirmation is supplied on a durable medium, normally by email.

5. Custom B2B production

Custom production normally begins from 500 pieces, subject to technical feasibility, current capacity and a written Quote.

1. The Customer submits quantity, colours, logo, artwork, delivery destination and any NFC requirements.
2. The Seller prepares a Quote and may prepare a mockup, print proof or sample proposal.
3. Production starts only after the Quote is accepted, final artwork is approved, required information is supplied and any agreed advance payment is received.
4. The Customer is responsible for checking names, logos, colours, links, QR codes, NFC destinations, quantities and other personalised details before approval.
5. Changes after approval may be impossible or may require a revised price and delivery date.

If a Quote conflicts with these Terms, the Quote prevails for that particular Custom Order, except where mandatory law provides otherwise.

6. Prices, taxes and payment

Consumer prices displayed at checkout are total prices including applicable taxes unless clearly and lawfully stated otherwise. B2B Quotes may present net and gross amounts separately.

Delivery charges and other mandatory costs are displayed before the Customer submits an Order. Import VAT, customs duties, brokerage fees or local charges outside the European Union are payable by the recipient unless the Checkout or Quote expressly states that they are included.

Available payment methods are shown by Stripe Checkout. The Seller may require full prepayment or an advance payment for Custom Products.

Where a price reduction is announced, information required by applicable consumer-pricing law will be displayed.

7. Product use and care

• Use TwinCaps only with a compatible beverage can and for its intended purpose.
• Make sure the cover sits evenly and securely before moving or drinking from the can.
• TwinCaps helps cover the opening area but is not airtight, leakproof, childproof or a replacement for a factory seal.
• Do not use a cracked, deformed or damaged Product.
• Remove, rinse with clean warm water, dry and return the cover to the keychain after use.
• Do not use hot water or dishwasher cleaning unless later Product instructions expressly state otherwise.
• Keep small components away from young children and use adult supervision where appropriate.

8. Customer artwork, intellectual property and NFC

The Customer retains rights in supplied artwork and grants TwinCaps and necessary production partners a limited right to reproduce and technically adapt it for the Quote, mockup, sample and ordered Products.

The Customer confirms that supplied logos, artwork, links and other material may lawfully be used and do not infringe third-party rights. The Seller may refuse unlawful, offensive, unsafe or technically unsuitable content.

NFC requires a compatible device. Reading behaviour may vary by device, settings, operating system, case and antenna position. The Customer is responsible for the legality, security and continuing availability of the destination URL. NFC functionality should be tested before high-volume production.

9. Complaints and conformity

The Seller is responsible to Consumers for conformity of the Product with the contract under mandatory law, normally for two years from delivery.

A complaint should identify the Customer and Order, describe the issue and state the requested remedy. Depending on the legal conditions, a Consumer may request repair or replacement and may later be entitled to a price reduction or withdrawal from the contract.

The Seller responds to a Consumer complaint within 14 days. Complaints may be sent to order@twincaps.eu.

10. Business Customers, liability and events outside control

This paragraph does not reduce mandatory rights of Consumers or Privileged Entrepreneurs.

Business Customers should inspect Products promptly. To the maximum extent permitted by law, the Seller is not responsible for indirect loss, lost profit, lost campaign opportunity or third-party penalties, and aggregate liability is limited to the net amount paid for the affected Order. No limitation applies where liability cannot legally be excluded.

The Seller is not responsible for delay caused by events outside reasonable control, including natural disaster, war, government action, carrier interruption, cyberattack, industrial action or exceptional material shortages. Mandatory Consumer rights concerning delayed delivery remain unaffected.

11. Governing law and disputes

These Terms and contracts with the Seller are governed by Polish law. For Consumers, that choice does not remove mandatory protection granted by the law of their country of habitual residence where applicable.

Parties should first attempt to resolve disputes by contacting order@twincaps.eu. Consumers may seek assistance from consumer ombudsmen, consumer organisations or competent alternative-dispute-resolution bodies. Courts are determined by applicable procedural law.

12. Final provisions

The version accepted when an Order is placed governs that Order. Updates apply to future contracts and do not retroactively reduce rights under completed contracts.

If any provision is invalid or unenforceable, the remaining provisions remain effective. Customer service is available in English and Polish, with Spanish or Danish support where available.

1. Data controller

Controller

Twincaps Mateusz Filip Fajkowski

Address

ul. Mała Ogrodowa 10/2, 55-120 Oborniki Śląskie, Poland

NIP

9151840205

REGON

545071558

Privacy contact

filip@twincaps.eu

No Data Protection Officer has been appointed. Privacy requests may be sent to the address above.

2. Data collected

Depending on how you use the Website, TwinCaps may process:

• name, company, professional role, email and telephone number;
• delivery and billing address, country, NIP and invoice details;
• Product configuration, quantity, colour, NFC destination and Order information;
• messages, complaints, returns and correspondence;
• logos, artwork, generated mockups and attachments;
• payment status, amount, currency and Stripe transaction identifiers;
• IP address, browser, device and basic technical logs;
• recent B2B form submission timestamps stored in the browser's localStorage.

3. Purposes and legal bases

4. Forms, files and mockups

The B2B form may collect configuration, contact details, message, artwork and a generated mockup. It may use a form-delivery provider such as FormSubmit to route the submission to the TwinCaps mailbox.

The Contact page may open your own email application with a pre-filled message. In that case, the message is sent by your email provider only after you choose to send it.

Upload only information necessary for the project. Remove unnecessary personal, confidential or sensitive information and metadata. You must have the right to provide any logo or third-party data contained in a file.

5. Stripe payments

When Stripe Checkout is enabled, payment details are entered directly into Stripe's environment. TwinCaps may receive a payment status, amount, currency, payer contact details, delivery details, transaction identifier and information needed for refunds, accounting, fraud prevention and support.

Stripe may process data under its own privacy information and applicable data-processing terms. Complete card numbers and card security codes are not intended to be stored by TwinCaps.

6. Cookies and browser storage

TwinCaps does not intentionally use advertising or behavioural-tracking cookies at the effective date of this Policy.

The B2B form may use localStorage to retain recent submission timestamps for abuse prevention. This local information does not need to contain your message, name, email or uploaded files.

Hosting, security and payment providers may use essential technical cookies or similar mechanisms. Non-essential analytics or marketing technology will require an appropriate update and consent mechanism before activation.

7. Recipients and international transfers

Data may be shared where necessary with hosting providers including Vercel, form and email providers, Stripe, banks, accountants, advisers, manufacturers, printers, fulfilment partners, carriers, IT support and public authorities.

Some providers may process data outside the European Economic Area. Where required, transfers rely on an adequacy decision, Standard Contractual Clauses or another lawful mechanism together with supplementary safeguards where appropriate.

8. Retention

• General enquiries and unsuccessful Quotes: normally up to 24 months after the last meaningful contact.
• Orders and contracts: for contract performance and until relevant claims expire.
• Invoices and tax records: for the period required by Polish accounting and tax law.
• Complaints and returns: until the matter is closed and relevant claims expire.
• Consent-based marketing: until consent is withdrawn or the purpose ends.
• Technical logs: only as long as reasonably necessary for security and diagnostics.

9. Your rights

Subject to GDPR conditions, you may request access, correction, erasure, restriction, portability, objection and withdrawal of consent. Requests may be sent to filip@twincaps.eu.

You may lodge a complaint with the President of the Personal Data Protection Office, Urząd Ochrony Danych Osobowych, ul. Stanisława Moniuszki 1A, 00-014 Warszawa, Poland.

10. Automated decisions, security and changes

TwinCaps does not currently make decisions producing legal or similarly significant effects solely through automated processing. Stripe and fraud-prevention providers may use automated tools to assess transaction risk under their own terms.

TwinCaps uses organisational and technical measures appropriate to the risks, including access controls, encrypted connections, account security, data minimisation and limited retention.

This Policy may be updated when providers, payment methods, Website functions or legal requirements change.

1. Shipping origin and available destinations

Orders are prepared and shipped from Oborniki Śląskie, Poland.

Standard online shipping is intended for supported destinations in Poland, the European Union, the United Kingdom and the United States. Actual availability depends on the shipping options displayed by Stripe Checkout or confirmed in a written Quote.

The Seller may decline a destination that is unsupported by current carriers, sanctions, product restrictions or practical delivery limitations.

2. Processing and production time

Standard Products and samples

The estimated processing or dispatch period is shown before payment or in the Order confirmation. Orders are processed on business days after successful payment and completion of required information.

Custom B2B production

Custom production time is stated in the Quote. The period begins only after final artwork approval, receipt of all required information and payment of any agreed advance. Changes requested after approval may move the production date.

Unless a different delivery period is agreed, Consumer goods are delivered without undue delay and no later than 30 days after conclusion of the contract.

3. Shipping cost and checkout display

The available shipping methods and total shipping charge are displayed before the Customer places an Order with an obligation to pay. The charge may depend on destination, quantity, weight, parcel dimensions, service level and carrier.

No free-shipping promise applies unless it is expressly displayed for the relevant Order. Custom B2B shipping is quoted individually.

4. Customs, import VAT and non-EU deliveries

Shipments to destinations outside the European Union may be subject to import VAT, customs duty, brokerage charges or local fees. Unless Checkout or the Quote expressly states that these charges are included, they are payable by the recipient.

Customs procedures may extend delivery times. The Customer is responsible for providing any information reasonably required for customs clearance.

5. Tracking and delivery estimates

Tracking information is supplied where the selected carrier and service support it. Delivery dates are estimates unless a specific guaranteed service is expressly agreed.

Carrier delays, customs processing, weather, peak periods, strikes and events outside reasonable control may affect delivery. The Seller will provide available information and take reasonable steps to assist.

6. Risk of loss and transport damage

For Consumer Orders, risk normally remains with the Seller until the Consumer or a designated third party physically receives the Products, except where the Consumer independently selects a carrier not offered by the Seller.

Visible parcel damage should be photographed promptly, including the packaging, shipping label and Product. Prompt reporting helps the Seller pursue the carrier but does not remove mandatory Consumer rights.

7. Incorrect address, failed delivery and unclaimed parcels

The Customer must provide a complete and accurate address and remain available to receive or collect the parcel.

If a parcel is returned because of an incorrect address, refusal, failure to collect or another circumstance attributable to the Customer, the Seller may request payment of the reasonable additional reshipping cost where permitted by law.

If a delivery error was caused by the Seller, the Seller bears the reasonable corrective shipping cost.

8. Partial shipments and availability

The Seller may propose a partial shipment where an Order contains Products with different availability. Additional shipping cost will not be imposed without Customer agreement.

If a Product becomes unavailable after payment, the Seller will offer an alternative, revised delivery date or refund for the unavailable part.

9. Delivery support

Questions concerning shipping may be sent to order@twincaps.eu. Include the Order number, destination and tracking number where available.

1. Return contact and address

Seller

Twincaps Mateusz Filip Fajkowski

Return address

ul. Mała Ogrodowa 10/2, 55-120 Oborniki Śląskie, Poland

Returns email

order@twincaps.eu

Contacting TwinCaps before sending a parcel is recommended so the Order can be identified and practical instructions supplied. Advance contact is not a condition of a valid statutory withdrawal where the notice is otherwise clear and timely.

2. Consumer right of withdrawal

An eligible Consumer or Privileged Entrepreneur may withdraw from an online purchase of a Standard Product without giving a reason within 14 days after receiving it.

The Customer must send an unambiguous notice before the deadline and return the Product without undue delay, no later than 14 days after sending that notice.

3. Return shipping cost and refunds

For a change-of-mind return, the Customer bears the direct return-shipping cost unless the Seller expressly agrees otherwise.

After a valid withdrawal, the Seller refunds the Product price and the original delivery cost up to the value of the least expensive ordinary delivery method offered for that Order.

The refund is made without undue delay and no later than 14 days after receiving the withdrawal notice. The Seller may withhold it until the Product is received or the Customer provides evidence of return, whichever occurs first.

The same payment method is used unless another method is expressly agreed and does not create additional cost.

4. Product condition and diminished value

The Customer may inspect a Product only as necessary to establish its nature, characteristics and functioning. Handling beyond what would reasonably be permitted in a physical shop may reduce the refundable value.

This may include beverage use, contamination, visible wear, scratches, deformation, damage or missing parts. A used Product is not automatically excluded, but a documented reduction in value may be deducted where legally permitted.

Any Product that has contacted a beverage should be rinsed with clean warm water and dried before return. Do not use hot water or a dishwasher.

5. Custom and personalised Products

This normally includes Products with a Customer's logo, artwork, individually selected colour, custom print layout, programmed NFC destination or another individually approved configuration.

This exclusion does not remove statutory complaint rights when a Custom Product is defective, unsafe, incorrectly produced or not in conformity with the approved Order.

6. Defective or non-conforming Products

A complaint is different from a change-of-mind return. The Seller is responsible to Consumers for conformity under mandatory law, normally for two years after delivery.

A complaint should include the Customer's details, Order number, description of the problem, date noticed, useful photographs or video and the requested remedy.

Depending on the circumstances, the Consumer may request repair or replacement and may later be entitled to a price reduction or withdrawal from the contract. The Seller responds to a Consumer complaint within 14 days and bears legally required costs of bringing a Product into conformity.

7. Business-customer returns

Business Customers do not have an automatic 14-day cooling-off right unless expressly agreed or mandatory law provides otherwise.

Custom B2B Products cannot be returned because of changed campaign plans, unused stock, quantity selected by the Customer or an artwork detail that the Customer approved. Complaints remain governed by the Quote, approved proof, Terms and applicable law.

8. Model withdrawal form

Use of this form is optional. It may be copied into an email or printed.